Summer Concert Series FAQ

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AdmitOne.com is the exclusive ticket provider for the Mission Hill Family Estate Summer Concert Series. Tickets are only available for purchase online. Tickets will not be sold at the winery beforehand.

You must bring your digital?? ticket(s) with you to the winery. Tickets will be scanned from your smartphone or printed copy. There is no will call, box office or replacement ticketing on the night.

Tickets are non-refundable except in the event of a concert cancellation, in which case tickets are refundable only at the original point of purchase. All ticket pricing is in Canadian dollars, subject to a non-refundable handling fee, and applicable taxes.

All concert seating is designated by seat and row number and pre-selected online at time of ticket package purchase. VIP seating upgrades are offered for designated rows in the bowl area.

Once you complete your order, you will receive an email with your digital tickets for your phone via Admit One, this will include your assigned seating. Please allow up to 48 hours to receive your digital tickets.

Mission Hill Family Estate is wheelchair accessible. Concert wheelchair spaces are at the top of the Amphitheatre. If you have non-wheelchair seating needs to accommodate mobility, please be sure to book an aisle seat, or contact us for assistance at 250-768-6400 prior to the performance.

Doors open for concert package admission, including pre-event dining, from 4:00pm. All Amphitheatre seats are designated by seat and row number. Concert seating times are 7:30 pm with the performances starting at 8:00pm. The winery’s landmark Bell Tower will ring to signal the start of concert seating.

Please note, Mission Hill does not facilitate reselling of tickets. In the unfortunate case you are unable to join us, it is your responsibility to resell or transfer your tickets. We kindly ask that you update us on the new ticket holder’s information.

Limited on-site parking is available at the winery. Carpooling is encouraged. Parking attendants will direct cars to on-site and off-site parking areas. Available parking is complimentary for all event ticket holders.

While there will be taxis available at the event conclusion, we strongly encourage attendees to plan for a designated driver, so everyone gets home safely.

In compliance with BC Liquor Control Board, restaurant, and food safety licensing, outside food and beverage is strictly prohibited on winery property. A selection of dining experiences is offered before the show as part of ticket packages as well as wine included in the essential ticket package. Additionally, à la carte wine, light fare snacks will be offered for purchase prior to and during the concert.

Please note that while you are welcome to purchase bottles of wine from our Wine Boutique during your visit, all wine for consumption during events must be provided by a hospitality staff member at one of our wine kiosks. All bags are subject to search by security personnel. Any prohibited food or drink will be confiscated and discarded, and you may be asked to leave the premises.

All concerts are performed outdoors and held RAIN or SHINE. There is no covered seating. Please dress for the weather, including rain gear and appropriate footwear for a sloping, grassed and/or wet area. Personal shade umbrellas are permitted only prior to the performances and during intermission. A limited number of clear rain umbrellas will be offered by the winery in case of inclement weather.

Mission Hill Family Estate is a non-smoking and cannabis-free venue. Smoking is only permitted in the “Designated Smoking Area” at the end of the paved walkway outside the Keystone. There is absolutely no smoking or use of cigarettes, cigars, e-cigarettes, or similar within the winery grounds.

Pets are not permitted inside the winery gates and must not be left in your vehicle during events. Service animals are permitted in all public areas of the grounds. A service animal is a dog that is individually trained to do work or perform tasks for an individual with a disability, and does not include emotional support, comfort, or companionship animals. Service animals must be housetrained and kept under control throughout their time on winery property.

We ask that you be courteous to your fellow guests and their view, as well as respectful of the artist’s performance.

Artist merchandise is provided by the artist or tour. Some artists do not carry merchandise with them. If available, merchandise will be located on the upper Courtyard lawn.

All lost & found items are kept in a secure location at the winery. During a concert, contact any of our security personnel to enquire about your item. After the performance, please call 250-768-6400 or email info@missionhillwinery.com. Mission Hill Family Estate is not responsible for any personal items or other property.

On concert dates, the winery remains open for a limited selection of tastings and boutique shopping until 2:00pm. Our Terrace restaurant is only available for dinner to winery concertgoers on the applicable ticket package.

Still have a question you can’t find the answer to? Please give us a call at 250-768-6400 or email info@missionhillwinery.com. We are here to help.