Summer Concert Series FAQ

2022 HEALTH & SAFETY
Masking and vaccine verification are not currently required. If health protocols change, our venue requirements will be adjusted in accordance with current municipal and provincial mandates.

When can I book concert tickets?

Tickets for all three concert events will be released to Wine Club members by membership tier, starting with Legacy Club members on Monday, May 2, then Terroir members on Wednesday, May 4, and Reserve members on Friday, May 6. Concert tickets will then be released to the general public on Monday, May 16.

 

How can I book concert tickets?

On the release date for that membership tier, club members will receive an email with a link and access code to book ticket packages for all three concerts. Ticketing and payment will be done exclusively via the secure Admit One platform.

You will be able to pre-select your concert experiences, optional seating upgrades and pre ordered food items online.  Once you complete your order, you will receive two emails: first a purchase confirmation with receipt, then a second email with your barcoded, scannable tickets.

 

How much are tickets?

All ticket pricing is available by package option when booking on AdmitOne.  Pricing for all club membership tiers and public sales is the same.

What are my package / dining options?

These are the Dinner Party concert ticket packages:

  • 3 course wine-paired dinner in a location of your choice either on the Terrace, Loggia, or Chagall.
  • There is a Patio Picnic dining option for two guests which includes wine, charcuterie, salad, and dessert delivered to an outdoor café table.
  • The Concert & Wine package includes concert admission ticket, wine, and the ability to pre-order sandwiches online at time of ticket purchase.

 

What is the cancellation policy? How does that work with Admit One and refunds?

Tickets and ticket packages are non-refundable except in the event of a concert cancellation, in which case tickets are refundable via the original point of purchase only.

 

What’s different about the 2022 Summer Concert Series?

  • All assigned concert seats with VIP seating upgrade options
  • Enhanced dining options and casual food pre-ordering online
  • Smaller concert guest list for a more intimate show experience

Pre-Event Information

To be notified of upcoming winery special events, new wine releases and more, subscribe to our newsletter here or join our Wine Club.

AdmitOne.com is the exclusive ticket provider for all Mission Hill Family Estate Summer Concert Series events. Tickets are only available for purchase online. Tickets will not be sold at the winery beforehand. Scannable tickets will be emailed to you from Admit One. You can download them to an Apple wallet, Samsung Pay, or Google Pay, or print them out ensuring the bar code is visible.

You must bring your ticket(s) with you to the winery. There is no will call, box office or replacement ticketing on the night.

Tickets are non-refundable except in the event of a concert cancellation, in which case tickets are refundable at the original point of purchase only. All ticket package pricing is in Canadian dollars, and presented online inclusive of service charge, ticketing fee, and applicable taxes.

All concert seating is designated by seat and row number and will be assigned based on best available seats at time of purchase. VIP seating upgrades are offered for designated rows in the stage-front and lower bowl areas.

Mission Hill Family Estate is wheelchair accessible. Concert wheelchair spaces are located at the top of the Amphitheatre (Row S). If you have wheelchair seating or mobility accommodation needs, please email us at info@missionhillwinery.com and include your ticket booking confirmation number from Admit One, so we can assist.

Doors open for concert package admission based on the ticket package booked. Terrace, Loggia, and Chagall Dinner package guests will be admitted from 4:30 to 5:00 pm. Patio Picnic guests may enter from 5:00 to 5:30 pm. Concert & Wine guests are requested to arrive from 5:30 pm. . All Amphitheatre seats are designated by seat and row number. Concert seating begins at 7:00 pm and performances commence at 7:30 p.m.  The winery’s landmark Bell Tower will ring to signal the start of concert seating. Each concert runs approximately two hours.

Limited on-site parking is available at the winery. Carpooling is encouraged. Parking attendants will direct cars to on-site and off-site parking areas. Available parking is complimentary for all event ticket holders.

While there will be taxis available at event conclusion, we strongly encourage attendees to plan for a designated driver, so everyone gets home safely.

In compliance with BC Liquor Control Board, restaurant, and food safety licensing, outside food and beverage is strictly prohibited on winery property. A selection of dining experiences is offered before the show as part of ticket packages. A designated wine serving is included in all ticket packages. Additionally a-la-carte wine, light fare, and snacks will be offered for purchase prior to and for approximately one hour into each show, or until the end of intermission if applicable.

Please note that while you are welcome to purchase bottles of wine from our Wine Boutique during your visit, all wine for consumption during events must be provided by a hospitality staff member. All bags are subject to search by security personnel. Any prohibited food or drink will be confiscated and discarded, and you may be asked to leave the premises.

All concerts are performed outdoors and held RAIN or SHINE. There is no covered seating. Please dress for the weather, including rain gear and appropriate footwear for a sloping, grassed and/or wet area. Personal shade umbrellas are permitted only prior to the performances and during intermission. A limited number of clear rain umbrellas will be offered by the winery in case of inclement weather.

Mission Hill Family Estate is a non-smoking and cannabis-free venue. Smoking is only permitted in the “Designated Smoking Area” at the end of the paved walkway outside the Keystone. There is absolutely no smoking or use of cigarettes, cigars, e-cigarettes, or similar within the winery grounds.

Pets are not permitted inside the winery gates and must not be left in your vehicle during events. Service animals are permitted in all public areas of the grounds. A service animal is a dog that is individually trained to do work or perform tasks for an individual with a disability, and does not include emotional support, comfort, or companionship animals. Service animals must be housetrained and kept under control throughout their time on winery property.

We ask that you be courteous to your fellow guests and their view, as well as respectful of the artist’s performance.

Artist merchandise is provided by the artist or tour. Some artists do not carry merchandise with them. If available, merchandise will be located on the upper Courtyard lawn.

All lost & found items are kept in a secure location at the winery. During a concert, contact any of our security personnel to enquire about your item. After the performance, please call 250-768-6411 or email info@missionhillwinery.com. Mission Hill Family Estate is not responsible for any personal items or other property.

On concert dates, the winery remains open for tasting, tour, and lunch reservations, and boutique shopping until 1:00 pm. You can reserve those experiences online here. Terrace restaurant is only available for dinner to winery concert-goers on the applicable ticket package.

Still have a question you can’t find the answer for? Please give us a call at 250-768-6400 or email info@missionhillwinery.com. We are here to help.