Summer Concert Series FAQ

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AdmitOne.com is the exclusive ticket provider for all Mission Hill Family Estate Summer Concert Series events. Tickets are only available for purchase online. Tickets will not be sold at the winery beforehand. 
 
You must bring your ticket(s) with you to the winery. Tickets will be scanned from your smartphone or printed copy. There is no will call, box office or replacement ticketing on the night. 
 
Tickets are non-refundable except in the event of a concert cancellation, in which case tickets are refundable only at the original point of purchase. All ticket pricing is in Canadian dollars, subject to a non-refundable handling fee, and applicable taxes.

All concert seating is designated by seat and row number and pre-selected online at time of ticket package purchase. VIP seating upgrades are offered for designated rows in the upper bowl area.  

Mission Hill Family Estate is wheelchair accessible. Concert wheelchair spaces are at the top of the Amphitheatre. If you have non-wheelchair seating needs to accommodate mobility, please be sure to book an aisle seat, or contact us for assistance at 250-768-6400 prior to the performance.

Doors open for concert package admission, including pre-event dining, from 4:30 pm. All Amphitheatre seats are designated by seat and row number. Concert seating begins at 7:30 pm and performances commence at 8:00 p.m. The winery’s landmark Bell Tower will ring to signal the start of concert seating. Each concert runs for approximately two hours.

Please note, Mission Hill does not facilitate reselling of tickets. In the unfortunate case you are unable to join us, it is your responsibility to resell or transfer your tickets. We kindly ask that you update us on the new ticket holder’s information.  

Limited on-site parking is available at the winery. Carpooling is encouraged. Parking attendants will direct cars to on-site and off-site parking areas. Available parking is complimentary for all event ticket holders. 

While there will be taxis available at the event conclusion, we strongly encourage attendees to plan for a designated driver, so everyone gets home safely. 

In compliance with BC Liquor Control Board, restaurant, and food safety licensing, outside food and beverage is strictly prohibited on winery property. A selection of dining experiences is offered before the show as part of ticket packages as well as wine included in the essential ticket package. Additionally, à la carte wine, light fare snacks will be offered for purchase prior to and during the concert.

Please note that while you are welcome to purchase bottles of wine from our Wine Boutique during your visit, all wine for consumption during events must be provided by a hospitality staff member at one of our wine kiosks. All bags are subject to search by security personnel. Any prohibited food or drink will be confiscated and discarded, and you may be asked to leave the premises. 

All concerts are performed outdoors and held RAIN or SHINE. There is no covered seating. Please dress for the weather, including rain gear and appropriate footwear for a sloping, grassed and/or wet area. Personal shade umbrellas are permitted only prior to the performances and during intermission. A limited number of clear rain umbrellas will be offered by the winery in case of inclement weather.

Mission Hill Family Estate is a non-smoking and cannabis-free venue. Smoking is only permitted in the “Designated Smoking Area” at the end of the paved walkway outside the Keystone. There is absolutely no smoking or use of cigarettes, cigars, e-cigarettes, or similar within the winery grounds.

Children are permitted to attend concerts at their adult guardian’s discretion. Due to artist contracts and venue capacity regulations, tickets are required for all children aged 3 and up, no exceptions. There is no special ticket pricing for children. Alcohol consumption is limited by law to age 19+. Please be aware that if you do bring a child and that child creates a disturbance, you may be asked to leave the Amphitheatre.

Pets are not permitted inside the winery gates and must not be left in your vehicle during events. Service animals are permitted in all public areas of the grounds. A service animal is a dog that is individually trained to do work or perform tasks for an individual with a disability, and does not include emotional support, comfort, or companionship animals. Service animals must be housetrained and kept under control throughout their time on winery property.

We ask that you be courteous to your fellow guests and their view, as well as respectful of the artist’s performance.

Artist merchandise is provided by the artist or tour. Some artists do not carry merchandise with them. If available, merchandise will be located on the upper Courtyard lawn.

All lost & found items are kept in a secure location at the winery. During a concert, contact any of our security personnel to enquire about your item. After the performance, please call 250-768-6400 or email info@missionhillwinery.com. Mission Hill Family Estate is not responsible for any personal items or other property.

On concert dates, the winery remains open for tasting, tour, and lunch reservations, and boutique shopping until 1:00 pm. You can reserve those experiences online here. Terrace restaurant is only available for dinner to winery concertgoers on the applicable ticket package.

Still have a question you can’t find the answer to? Please give us a call at 250-768-6400 or email info@missionhillwinery.com. We are here to help.