Shipping & Returns Policy
Domestic Shipping (Canada Only)
We ship exclusively within Canada using ATS Healthcare.
Online Orders: Please allow 2–3 business days for our team to carefully prepare and package your order. You will receive a tracking number by email once the shipment has been processed. This number can be used to track your shipping via this link. Please allow up to 24 hours for the tracking details to appear in the shipping carrier’s system. You’ll receive updates each time your package is scanned during transit.
Wine Club Shipments: You will receive an order confirmation from us once your club order has been successfully processed. Please allow 2–3 business days for our team to carefully prepare and package your order. You will receive a tracking number by email once your wines are ready to ship. This number can be used to track your shipping via this link. Please allow up to 24 hours for the tracking details to appear in the our shipping carrier’s system. You’ll receive updates each time your package is scanned during transit.
Please note:
- We do not ship to PO boxes.
- All orders require an adult signature (19+) upon delivery. Please ensure someone of legal age is available to receive the order at your chosen address.
- Deliveries are typically made during regular daytime hours, Monday through Friday. To help ensure a smooth delivery experience and avoid delays, we recommend using a business address or a location where someone will be available to receive the package during the day.
- Please note that complimentary shipping does not include scheduled delivery appointments. Delivery timing is determined by the carrier and may vary depending on your location.
- For security reasons, we are unable to leave packages without a signature. If you choose to waive this requirement, you do so at your own risk, and we will not be able to offer a replacement for lost or stolen items.
Shipping Rates
We offer flat-rate shipping by province. Orders over $200 qualify for complimentary shipping, excluding shipments to NT, NU, & YT.
Flat Rate Shipping by Province ($CAD)
BC – $30
AB – $35
SK – $37
MB – $37
ON – $37
QB – $43
NB – $50
NS – $50
NT – $175
NU – $175
YT – $185
Membership Shipping Offers
Terroir & Legacy Members receive complimentary shipping on all orders. (Excludes NT, NU, YT)
Reserve Members receive complimentary shipping on orders over $200. (Excludes NT, NU, YT)
International Shipping
We currently ship directly to consumers within Canada only.
Winery Pick Up
Guests are welcome to pick up their orders directly from the winery.
Mission Hill Family Estate Winery
1730 Mission Hill Road, West Kelowna, BC
Pickup is available daily during winery hours. You will receive an email when your order is ready. Please bring your valid ID and the confirmation email you received when you arrive.
Please notify us in advance by phone or email if someone else will be picking up the order on your behalf. They must have their own valid ID and be over the age of 19 in order to pick up the order.
Returns & Exchanges
If you are unsatisfied with a wine that you purchased directly from Mission Hill Family Estate for any of the following reasons, we will replace or refund your purchase:
- If your wine is corked – please save the bottle, remaining wine, and cork to send back to us
- If your wine has been damaged in transit
- If you received a wine that is different than the wine you ordered
Depending on the reason for return, please contact us within 7 days of delivery or opening your wine at info@missionhillwinery.com to arrange a refund or return. Please include your order number, relevant details of the issue, and if related to quality, a photo of the production code printed at the base of the bottle. We’ll work with you to make it right.
Refunds will be processed for returns and exchanges once our shipping carrier has confirmed receipt of the shipment.
Missing Shipments & Replacements
If you believe that your order has been lost in transit, please first contact the shipping carrier to verify its status.
If it has indeed been lost in transit, please contact us at info@missionhillwinery.com with your order number and relevant details of the situation. If we are unable to locate your shipment or verify appropriate delivery with our shipping carrier we will do our best to work with you to a resolution.
Frequently asked questions
Each order can only be shipped to one address. To send wine to multiple locations, please place separate orders. As each order is shipped separately, each will incur its own shipping fee based on the destination and price.
For corporate gifting inquiries with orders for several destinations, please contact us at info@missionhillwinery.com.
Unfortunately, we are unable to ship to PO boxes.
Yes. A person 19 years or older must be available to sign for the delivery. Couriers cannot leave alcohol unattended or with minors. We recommend shipping to a location where someone is available during business hours, such as a workplace.
We’ll do our best to accommodate delayed shipping requests, but please note that they are not guaranteed. If you’d like us to hold your order and ship at a later date, please email info@missionhillwinery.com with your order number and desired ship date.
In-store purchases: Please speak with a team member before completing your transaction to confirm whether a delayed shipment is possible.
Club shipments: If you’d like to delay a shipment during a club season, please contact our club team at membership@missionhillwinery.com prior to processing to explore available options. If your order has already been shipped, please contact our shipping carrier to arrange delivery.
Online purchases: Request to delay a shipment must sent immediately following an order placement to info@missionhillwinery.com with the relevant order number and requested ship date.
We are unable to change addresses on orders after they are processed.
If it hasn’t shipped yet, please contact us at info@missionhillwinery.com or 250-768-6400 and we will be able to cancel and reprocess your order. Please note that we may have to refund the original order and process a new order.
If your order has shipped, please contact our shipping carrier and provide the current order details, as well as the new address you would like it shipped to. We may contact you to verify the request.
We cannot guarantee that all redirect requests will be able to be fulfilled.
Please contact us if you need to cancel your order, and we will do our best to assist you.
Yes. Once your order is processed, approximately 2-3 business days after it is placed, you’ll receive a tracking number via email.
Please contact us within 7 days of delivery with your order number and photos of the damage. Email info@missionhillwinery.com and our team will assist you as quickly as possible.
