2019 Summer Concert Series at Mission Hill
Frequently Asked Questions (FAQs)
How do I purchase tickets?
- · Online at SelectYourTickets.com
- · By calling Select Your Tickets at
- · In Person at Prospera Place: 1223 Water
Open Monday to Friday 9:30am to 5:30pm &
Saturdays 10:00am to 4:00pm
- · We are unable to accommodate online, phone
or mail orders at the Winery.
How much is the service fee?
The service fee is $11.00 for Concert-Only tickets and
$13.50 for Dinner + Concert, Reception + Concert, and Chef's
Artisan Sandwich + Concert packages and $6.00 for Meet &
What if I need a refund or lost my
Tickets are non-refundable except in the unlikely event of
a concert cancellation, at which point the tickets are refundable
at the original point of purchase only. Lost tickets, through
Select Your Tickets, cannot be replaced.
Where is "Will Call" Located?
Will Call is available at the Select Your Tickets Box
Office until 12:00pm the day before the concert.
Any remaining tickets at Will Call after this time will be
available for pickup directly at Mission Hill Family Estate
after 5:00pm on the day of the
May I buy tickets the day of the show?
If available, day-of-show tickets may be purchased in the
Mission Hill Family Estate Wine Boutique. There is no additional
service charge for the day-of-show tickets if they are
Where do I find concert updates?
New shows could be added to the concert series and
scheduled performances can sell out at any time. To view the
current ticket availability, please search for tickets online at SelectYourTickets.com or call 250-762-5050 or
What if it rains? May I bring an
All concerts are performed outside and are held
rain or shine. Please dress for the weather and
wear appropriate footwear for an outside, grassy area. There is no
covered seating. Shade umbrellas are permitted only prior to the
performance(s) and during intermission. Clear rain umbrellas will
be provided by the Winery in the case of inclement
May I bring a chair?
Dinner package guests will have seating provided at the
base of the Amphitheatre in front of the stage. Reception and
concert-only tickets have seating provided in the raised bowl of
the Amphitheatre. Seating selection is upon a first-come,
first-serve basis when the gates open.
Is the concert series accessible to people with
Yes, Mission Hill Family Estate is wheelchair accessible.
Wheelchair access will be available during the performances at the
top of the Amphitheatre. For additional questions please call
Is parking available at the Winery?
Yes. Limited on-site parking is available. Carpooling is
encouraged. Parking attendants will direct cars to on-site and
off-site parking areas. Parking is complimentary to all concert
ticket holders. The Winery gate typically opens two hours prior to
the show start time.
May I bring my own food and beverage?
Guests are not permitted to bring outside food or
beverages to the concerts. Our Wine Boutique and kiosks will have a
selection of Mission Hill Family Estate wines, non-alcoholic
beverages, and a variety of food items from our culinary team. The
British Columbia Liquor Control Board requires that any alcoholic
beverage consumed on the Winery grounds must be purchased directly
at Mission Hill Family Estate during the performance. Our Wine
Boutique and kiosks will remain open until 45 minutes into the
performance to ticket holders only. No other beer, spirits, or wine
brands are permitted anywhere on the Winery grounds. No
outside food is permitted on the Winery grounds.
What time does the Concert start?
The concert will begin at 7:30pm. Each concert is roughly
two hours in length.
May I bring a pet?
Mission Hill Family Estate does not permit pets into the
Winery grounds. For the comfort and safety of all, please leave
your pet at home.
Are children permitted to attend the
Yes. Please be aware that due to the artist contracts and
venue capacity, a ticket is required for all children three years
of age and older.
Will I be able to stand and dance during the
We ask that you be courteous to those around you and
respectful of the artist's performance.
Is smoking permitted?
Mission Hill Family Estate is a non-smoking facility.
Smoking is permitted in the "Designated Smoking Area" at the end of
the paved walk-way outside the Keystone only. There is
no smoking within the Winery grounds.
Are taxi's available following the
Yes. There will be taxis available upon conclusion of the
concert. We strongly encourage all attendees to plan ahead and
designate a driver so everyone gets home safely.
Will CDs and other merchandise be
If available, merchandise will be located on the upper
courtyard lawn. Artist merchandise is provided by the tour, and
some artists do not carry merchandise with them.
Where is Lost & Found located?
All lost and found items are kept in a secure location at
the Winery. During a concert, please contact any of our security
personnel to inquire about your item. After the performance, you
can reach out to our Winery Concierge at 250-768-6411.
Are Winery tours available on concert
Yes. Tours are available on concert days, and it is recommended
that you book in advance by visiting www.missionhillwinery.com or by calling
250-768-6483. The Winery and Wine Boutique close at
3:00pm on performance days.
May I make a reservation at the Terrace Restaurant for
The Terrace Restaurant is only available to be booked as
part of the Concert + Dinner ticket package. The Concert + Dinner
packages are quite popular and sell out quickly. Regular,
non-ticketed dinner reservations are unavailable on concert nights;
however, you are welcome to join us for lunch in the